Returns & Refunds Policy
At HOLY, we strive for 100% satisfaction with every bite; however, due to the perishable nature of our food products, we can only accept returns or offer refunds for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim for any quality concerns.
Inspect Your Order
Upon delivery, please immediately check your items for any signs of damage, spoilage, or shipping errors.
Document the Issue
Take clear photographs of the damaged product and the shipping label as evidence for our quality assurance team.
Contact Support
Email our team at [email protected] with your order number and the photos attached to request a replacement or refund.
Resolution Process
Our team will review your case within 24 hours and, if approved, issue a full refund to your original payment method or ship a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing